Sue’s Voice of Reason Blog

When I started out in renewals, the job was fairly simple on paper. The customer bought a software licence, the first year’s support was sold alongside it, and about two months before the deadline for renewal, someone like me would get in touch to let them know their…

Leading teams that deliver A while back I was running a leadership training programme for a UK business. The directors were frustrated, the managers weren’t engaging with the material, and the directors were convinced the content was wrong. I ran a few listening…

The Feeling You Can’t Quite Name Yet There’s a certain kind of meeting most leaders will recognise. You’re calm. Someone asks the difficult question, and you answer it. You settle a decision that’s been wobbling for a fortnight. You reassure someone on your team who…

When everyone comes to you, who do you go to? There’s a particular kind of day business owners know well. The phone doesn’t stop, a team member needs a decision. A client is waiting for an answer. Someone wants your view, your sign-off, your reassurance, and…

When Every Framework Still leaves You Stuck Most leaders aren’t short of answers: they’re drowning in them. Yet real clarity on these answers comes from thinking everything through with someone, rather than yet another framework. You’ve bought all the…

When Every Business Decision Sits With You Running a business without a management team means every decision lands on one desk – yours. Over time, that concentration of responsibility creates pressure through a constant flow of decisions, problems and uncertainty. At…

Decision Fatigue and Founder Bottlenecks Consider these two scenarios: You’re a start-up and doing very well. Success has been consistent though hard work, but you’re struggling to scale because leadership, funding, market fit and operational challenges are all…